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Notice Anything Different About Groups Today eNews?

You may have noticed your Groups Today eNews is being delivered daily, in smaller increments, instead of several stories in a weekly edition. Why the change?

Tips from the Field: Sales by Phone

A career in sales isn't easy. If it was, everyone would be doing it. And despite technological advances in communication, including web chats and -email, selling over the phone is still the No. 1 method of selling in many industries.

Travel Trends by Age Demographic

Knowing your demographic aids in planning your trip offerings, and in marketing. These are the recent trends associated with Student, Millennial, Generation X, and Baby Boom travelers:

A Hunger for Travel

Culinary adventures make for a great travel theme—and according to the International Culinary Tourism Association, culinary tourism is growing exponentially. Working with local destination marketing organizations and proprietors to offer your gastronomically savvy guests unique and enriching experiences provides an interesting array of itinerary options.

5 Steps for Handling Upset Customers

Improving customer service requires the fine art of working with frustrated customers. We've all had them. We all know the principle that if you can successfully turn around an upset customer, they'll be more loyal to your company than if they never had an issue at all.

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