Improving customer service requires the fine art of working with frustrated customers. We've all had them. We all know the principle that if you can successfully turn around an upset customer, they'll be more loyal to your company than if they never had an issue at all.
For women who want to travel but are single or have an uninterested partner, the option of traveling solo may seem like no option at all. That's where women traveler groups can meet a variety of needs, among them safety issues, logistics, and the desire for camaraderie.
You'd think the excitement of travel—of an anticipated trip—would have people champing at the bit and raring to hit the road. Mostly, that's true. But what if you have a straggler or two who throws things off for fellow travelers? If this is a problem you need to tackle—or nip in the bud—consider these tips, tricks, and tactics.
The added expense of trip insurance could be one of the best investments your clients make—but convincing them could be a hard sell, as many may mistakenly believe they are adequately covered through their credit cards, current health insurance, or tour provider. Educating clients is vital.
Experience can be a great teacher, but sometimes the lessons are painful. May our contributors' collective wisdom save us all a few lumps.
