The September/October issue of Groups Today highlights the influential women making their mark on the group travel industry. Peek inside for more travel industry news!
From this issue
Letting Loose in the Lone Star State!
Thinking of taking your group deep in the heart of Texas? Given it's the second largest U.S. state in both population and area, you'll have a lot of ground to cover! Good thing we have the inside scoop for you on the top places to go—and attractions to see. Let's jump in!
Customer Service Etiquette: Back to the Basics
In a lot of ways, the world around us continues to move at an incredible pace, often leaving our plates fuller than ever while being challenged to evolve and keep up—or else. Within the chaos and commotion of trying to stay on pace with what's next, sometimes the fundamentals of doing something truly well can fall to the wayside. One area that still deserves your undivided attention and effort? Customer service.
Five Minutes With … Courtenay Betts
Director of Operations - North America, EF Explore America | President, SYTA
Groups Today recently caught up with Courtenay Betts, Director of Operations - North America for EF Explore America, and outgoing SYTA President. Betts began her travel career while in university, working as a tour director for a Canadian company based in Toronto—an experience that sparked a deep passion for educational travel. She joined EF in 2011 and has since built a diverse career across both the company's Canadian and U.S. offices.
The Critical Importance and Power of DEI in Travel
While some corporations, educational institutions, and organizations are rolling back their diversity, equity and inclusion initiatives, many are standing firm in their commitments, understanding the power and necessity of DEI. We tapped the expertise of industry leaders to learn why centering these principles make the industry a stronger and more inclusive place for travelers of all kinds.