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Challenges and Updates for Groups Visiting National Parks
During the pandemic, the demand for outdoor adventures has increased tremendously, partly due to the safety that being out in the open provides. However, many tour operators and motor coach companies are being met with challenges as travelers are itching to get outside even more and experience all they've missed over the last year.
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ASTA Advocates for Travel Agency Relief
In late April, the American Society of Travel Advisors (ASTA) announced the launch of an ambitious digital campaign to increase awareness on Capitol Hill about the critical importance of the travel agency industry and the need for additional relief from Congress.
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The Unexpected Stands Out—Especially if it’s Bad
In the customer service world, people have expectations. They want to be treated with dignity and respect. They expect that if they buy something, it will work and do what it is supposed to. If it doesn't, they expect the company to stand behind its products and services.
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Five Minutes With ... Chris Shepler
President | Shepler's Mackinac Island Ferry
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Spotlight Collection
Garrett County Chamber of CommerceIf you're looking for a truly unique place to hold your conference, meeting, reunion, event or group tour – Garrett County in Western Maryland is the perfect backdrop. Ideally located just 3 hours from the Baltimore/DC area and within 2 hours of Pittsburg ...
Experience ColumbusAs the 14th largest city in the U.S. and named on the New York Times’ list of 52 Places to Visit in 2019, there's a lot to see and do in Columbus. The city is full of unforgettable experiences, distinct neighborhoods and one-of-a-kind tours. As a leader i ...
Guggenheim MuseumPart of a UNESCO World Heritage Site, the Solomon R. Guggenheim Museum is Frank Lloyd Wright’s mid-century masterpiece of modern architecture, located alongside scenic Central Park. Visit us and see collection highlights, including works by Manet, Picasso ...
Bureau of Engraving and PrintingThe BEP’s public Tour and Visitor Center located in Fort Worth, Texas is a great place to learn about U.S. currency. Visitors can see where billions of dollars are printed from an enclosed walkway, which is suspended above the production floor! Over half ...- Show more...
Featured Content
The Unexpected Stands Out—Especially if it’s Bad
In the customer service world, people have expectations. They want to be treated with dignity and respect. They expect that if they buy something, it will work and do what it is supposed to. If it doesn't, they expect the company to stand behind its products and services.
Read more ...
Tips for Creating Scroll-Stopping Videos
Have you noticed how we as a society now use social media to fill the little gaps in our days? Scrolling through Facebook while waiting at the airport departure gate. Or liking a quick Instagram video when you're the first to arrive at a restaurant and aren't sure what to do with yourself while you wait for the rest of your party to arrive. Well, this is exactly what your group travelers and group leaders are doing, too!
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What Remote Workers Really Want
Though the COVID-19 pandemic has forced our hand, remote work has skyrocketed and is likely to continue to do so.
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