Hero Story - Business


Closing the Sale

Half of the battle when it comes to selling is finding the right client and getting the conversation started. But just because you've climbed that hill doesn't mean there isn't a taller mountain to climb just beyond the horizon. Sometimes once-eager potential clients begin to have second thoughts, display unsure body language, or—perish the thought—ghost you completely. To get some insight on closing the sale, we tapped the expertise of our own sales team here at Groups Today.

How to Deal with Customer Complaints: The Perfect Thing to Say

There are many ways to deal with complaints or angry customers. I've written a number of articles on the different ways to do so, and today I want to add an excellent technique.

The idea is to say something that lets the customer know you understand the problem, you're in sync with their concerns, and you empathize with their frustration, anger or whatever emotion they're exhibiting. I refer to this as The Perfect Thing to Say.

Improve Your Time Management

Staying on task and being your best productive self 100% of the time can be a struggle, especially when it seems like you simply don't have enough time to do it all. If you're feeling overwhelmed with what appears to be endless tasks and appointments, consider some of these tips for upping your time management game.

Learning to Say ‘No.’

It's a fine balance between being involved in your industry or company, community, family, et cetera, and taking on so much that you enjoy little of it.

If you struggle to say "No," you could end up spending your time on things that aren't truly important to you—or having so little time that you aren't able to carry out your obligations well, even if they really matter to you. If you are a "Yes" man (or woman), try these tips for saying "No" and reclaim your life.

Don't Unintentionally Damage Your Reputation

Sure, there are times when we're beyond busy and feel like the only way to get things done is to put our heads down and get to work. However, it's vital to be sure that through it all, you're not making mistakes or overlooking things that could accidentally damage your reputation.

Take a look at a sample of the few easy things that could be done to ensure your reputation always stays a positive one.

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