Hero Story - Business
Business
Support First, Share Second: Cause Marketing—or Marketing a Cause?
As the holidays approach, generosity will take center stage. Businesses launch giving campaigns, employees volunteer, customers donate at checkout, and nonprofits receive a welcome boost in visibility...
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Exploring why every travel company, advisor or agent should have Terms and Conditions.
It's every travel professionals nightmare—when a client chooses to bring litigation into the mix.
If a customer asks you to do something you haven't done before, "No" is an easy answer. Why?
If you're out there on the job hunt, you know all too well how stressful and disheartening the process can be. Submitting application after application, perhaps garnering a few interviews, but nothing truly comes to fruition.
It's time to come back to a very important topic in customer service and customer experience. It also falls under leadership and management. The topic is communication and transparency.
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