Hero Story - Business


Social Media: Fact vs. Fiction

Social media is more effective than ever before in increasing business revenue, spreading awareness, providing opportunities for marketing and much more. It's important for any business owner to understand why a social media presence is a necessity, but also to understand how to use it effectively.

Let's debunk a few common social media marketing myths that are keeping people from having success on social platforms.

Tips for Appealing to the Younger Traveler

According to research from Avail, Gen Z and Millennials lead the way when it comes to making plans in the near future to travel more (or the same amount) as they did pre-pandemic. Knowing this, it makes sense why you'd work to target this specific demographic of younger travelers, the majority of which are eager to explore all corners of the world.

What Mixed Signals Do You Send Your Customers?

I read Jan Carlzon's book, Moments of Truth, many years ago. It was one of the most powerful customer service and experience books at the time, and the content aligned perfectly with my idea of creating Moments of Magic for our customers. Carlzon's definition of the Moment of Truth was:

Anytime a customer comes into contact with a business, however remote, they have an opportunity to form an impression.

Tips for Responding to a Negative Review

Getting your first negative review feels a bit like having an unexpected fall—it takes you by surprise, stings pretty bad and take a hot minute for (our egos, in this case) to heal. And though garnering negative reviews of any kind are never the desired outcome, how you respond to them could steer you in a more positive direction and might even change the mind of the unhappy client in question.

Why Mentorship Matters

There are countless benefits to being and having a mentor, and you'd be hard-pressed to find someone in the travel industry who hasn't been impacted by mentorship in some way. By building this relationship, both mentor and mentee benefit from lifelong learning, an expansion of their professional networks and the development of more fulfilling careers.

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