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Business Articles

Groups Today is the only group travel magazine that satisfies travel professionals' desire for industry and business news. From marketing best practices to business management tips, Groups Today Business articles give group travel professionals content tailored to their business that they can't find anywhere else.

I first came across this idea in the book Moments of Truth by Jan Carlzon, which I consider one of the most important books written on customer service.

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Do you shy away from cameras and being the center of attention? Or do you LOVE being right in the action?

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Creating employee loyalty right from the starting line can be a challenge—especially when a new person is still getting to know your organization and team members.

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We've all seen those ads while scrolling on the internet that pull us in and makes us want to learn more.

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It's never fun to share bad news with a customer. Many people are scared to be the bearer of bad news.

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