There are many ways to deal with complaints or angry customers. I've written a number of articles on the different ways to do so, and today I want to add an excellent technique.

The idea is to say something that lets the customer know you understand the problem, you're in sync with their concerns, and you empathize with their frustration, anger or whatever emotion they're exhibiting. I refer to this as The Perfect Thing to Say.

Staying on task and being your best productive self 100% of the time can be a struggle, especially when it seems like you simply don't have enough time to do it all. If you're feeling overwhelmed with what appears to be endless tasks and appointments, consider some of these tips for upping your time management game.

It's a fine balance between being involved in your industry or company, community, family, et cetera, and taking on so much that you enjoy little of it.

If you struggle to say "No," you could end up spending your time on things that aren't truly important to you—or having so little time that you aren't able to carry out your obligations well, even if they really matter to you. If you are a "Yes" man (or woman), try these tips for saying "No" and reclaim your life.

Sure, there are times when we're beyond busy and feel like the only way to get things done is to put our heads down and get to work. However, it's vital to be sure that through it all, you're not making mistakes or overlooking things that could accidentally damage your reputation.

Take a look at a sample of the few easy things that could be done to ensure your reputation always stays a positive one.

When you flip a light switch, you know exactly what to expect. The light comes on—right away. No hesitation. It happens immediately.