Many years ago, my daughter and I were in our basement, and she found an old typewriter. She looked at it with amazement and asked, "Dad, what's this?" I explained it was what we used before computers and keyboards were invented. We would type letters and thank-you notes on a piece of paper, without spell-check. She asked if she could play with it. It kept her busy for days.

I was recently interviewed by Mario Martinez on his Modern Selling podcast. He shared a story about how he emailed the CEO of a company, and in an incredibly short amount of time, his phone rang, and you can guess who it was ... the CEO.

With millions of people losing their jobs and in-person events disappearing for over a year, COVID-19 has forever changed the way we make connections.

In early October, Facebook, Facebook Messenger, Instagram and WhatsApp all went down at once—and stayed down for quite a while. Big yikes.

For some who rely on the platforms as a way to communicate with customers, it created a disconnect and disruption to their usual operations, travel companies included.

In these strange and ever-changing times, many people are changing industries, in addition to welcoming less-experienced folks to their teams. With all these revolving doors, it's important to remember all the considerations that should go into bringing a new employee onboard.