Hero Story - Business


Avoid the Crowds with These Tips and Tricks

Even before the days of the pandemic, having an individualized and custom experience is a top priority of traveling groups. Among the factors that bring that level of experience to the forefront is the elimination of big crowds. The good news? Today, groups have more options than ever before in breaking away from the masses. Keep reading to learn some of the ways how.

Social Media: Fact vs. Fiction

Social media is more effective than ever before in increasing business revenue, spreading awareness, providing opportunities for marketing and much more. It's important for any business owner to understand why a social media presence is a necessity, but also to understand how to use it effectively.

Let's debunk a few common social media marketing myths that are keeping people from having success on social platforms.

Tips for Appealing to the Younger Traveler

According to research from Avail, Gen Z and Millennials lead the way when it comes to making plans in the near future to travel more (or the same amount) as they did pre-pandemic. Knowing this, it makes sense why you'd work to target this specific demographic of younger travelers, the majority of which are eager to explore all corners of the world.

What Mixed Signals Do You Send Your Customers?

I read Jan Carlzon's book, Moments of Truth, many years ago. It was one of the most powerful customer service and experience books at the time, and the content aligned perfectly with my idea of creating Moments of Magic for our customers. Carlzon's definition of the Moment of Truth was:

Anytime a customer comes into contact with a business, however remote, they have an opportunity to form an impression.

Tips for Responding to a Negative Review

Getting your first negative review feels a bit like having an unexpected fall—it takes you by surprise, stings pretty bad and take a hot minute for (our egos, in this case) to heal. And though garnering negative reviews of any kind are never the desired outcome, how you respond to them could steer you in a more positive direction and might even change the mind of the unhappy client in question.

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