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Five Best Things to Say to an Angry or Upset Customer

I was recently interviewed by Mario Martinez on his Modern Selling podcast. He shared a story about how he emailed the CEO of a company, and in an incredibly short amount of time, his phone rang, and you can guess who it was ... the CEO.

The Future of Networking

With millions of people losing their jobs and in-person events disappearing for over a year, COVID-19 has forever changed the way we make connections.

Why Social Media Shouldn’t Be Your Only Connection to Clients

In early October, Facebook, Facebook Messenger, Instagram and WhatsApp all went down at once—and stayed down for quite a while. Big yikes.

For some who rely on the platforms as a way to communicate with customers, it created a disconnect and disruption to their usual operations, travel companies included.

Your Signature Line Can Be Your Business Ambassador

One of the things I love most about the tourism industry is that it's not just made up of huge corporations. Sure, people travel the world to see tourist attractions like the Eiffel Tower or the Great Wall of China. But those of us in the industry know the real truth—this industry is mostly made up of small businesses. In fact, over 90% of tourism businesses are considered small businesses by the SBA definition.

10 Instagram Engagement Best Practices

Instagram is one of the biggest and busiest social media platforms. Of the over one billion monthly active users worldwide, 80% follow brands—making the platform very attractive to marketers.

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