I was recently interviewed by Mario Martinez on his Modern Selling podcast. He shared a story about how he emailed the CEO of a company, and in an incredibly short amount of time, his phone rang, and you can guess who it was ... the CEO.
In early October, Facebook, Facebook Messenger, Instagram and WhatsApp all went down at once—and stayed down for quite a while. Big yikes.
For some who rely on the platforms as a way to communicate with customers, it created a disconnect and disruption to their usual operations, travel companies included.
One of the things I love most about the tourism industry is that it's not just made up of huge corporations. Sure, people travel the world to see tourist attractions like the Eiffel Tower or the Great Wall of China. But those of us in the industry know the real truth—this industry is mostly made up of small businesses. In fact, over 90% of tourism businesses are considered small businesses by the SBA definition.