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The Importance of the Exit Interview

A natural part of owning a business is having employees come and go. And as uncomfortable as they may be, conducting exit interviews are vital for gaining insight into the work environment you've created and how your employees really feel about working for you.

What’s Your Passion?

I love seeing visible signs of a customer- and employee-focused culture.

3 Easy Blog Fixes

What's your favorite reason not to blog? Mine is time restrictions! But we can all get pretty creative when it comes to things we'd rather not do. In the spirit of avoiding our blogs or hating to write, I've created three top-notch reasons why blogging really isn't worth it.

5 Email Marketing Terms You Should Know

Learning something new is exciting, but it can also be a daunting task when you take into consideration all the new terminology you have to learn to make heads or tails of the marketing reports you're looking at. To help in your fluency, we've defined five email marketing terms every marketer should know. With the help of this blog, you'll be able to approach email marketing reports and customer data with more confidence.

The Unexpected Stands Out—Especially if it’s Bad

In the customer service world, people have expectations. They want to be treated with dignity and respect. They expect that if they buy something, it will work and do what it is supposed to. If it doesn't, they expect the company to stand behind its products and services.

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