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There's some content you should obviously stay away from in work emails—political conversations, crude jokes, office gossip. Other topics and phrases might be a little less obvious, but are no less unprofessional.
As someone who has always worked in customer service, I often wonder if I pay more attention to quality customer service (or the lack thereof) than those around me.
When a crisis arises, it may feel like you're being pulled in every direction, trying to manage every little detail while also being tasked with prioritizing which fire to extinguish first.
When you use e-mail to communicate, do you think about how well you're communicating?