There is a massive benefit to empowering employees to "break the rules" to delight customers. And what I mean by "breaking the rules" is to consider what you can do for a customer outside of the norm that doesn't cost the company money, isn't illegal or immoral, and won't hurt "business as usual." In reality, employees aren't breaking any rules. They are finding ways to take care of the customer while not breaking the "rules" mentioned above.

It can be far too easy to end up feeling overwhelmed at work. Though this sometimes does speak to your workload or taking on new tasks and skills, often the root cause has more to do with not having a healthy work-life balance.

Exploring the potential of artificial intelligence to change the travel industry forever.

Conducting interviews for open positions can be taxing. Of course, you want to be engaged and ready to assess whether or not a candidate is suitable for your team and their potential role, but when's the last time you updated the set of questions you ask during the process? While you want to broach the obvious topics, there are some lesser-thought of territories to explore. To ensure you're bringing quality team members aboard, consider asking these four important questions.