Some Customers Aren’t Worth Doing Business With

The customer is not always right, but they are always the customer.

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Travel Company Terms and Conditions: Don’t ‘Fly’ Without Them!

Exploring why every travel company, advisor or agent should have Terms and Conditions.

‘No’ Is an Easy Answer

If a customer asks you to do something you haven't done before, "No" is an easy answer. Why?

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When a Client Threatens Litigation

It's every travel professionals nightmare—when a client chooses to bring litigation into the mix.

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Resume Mistakes You Might Be Making

If you're out there on the job hunt, you know all too well how stressful and disheartening the process can be. Submitting application after application, perhaps garnering a few interviews, but nothing truly comes to fruition.

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