A Realistically Optimistic 2021

As we close out the year, I thought I'd break from the traditional customer service and experience topics and get a little personal—maybe even a little motivational.

The Story Tells the Story

What's your story? What reasons compel your customers to do business with you? What gets them excited about doing business with you?

Be a Professional

What is a professional? Is it the opposite of an amateur?

Improve Your Videos With These Three Secrets

Do you ever wish your videos looked a bit more polished? Do you wish your fans would share and comment more often on your videos? Why even bother with video now in these crazy times? Here's why:

How to Analyze and Tweak Your Social Ads

You've created engaging social ads and sent them out into the social world to work their magic. Fantastic! But wait ... you're not finished yet. This next step will help tie everything together and focus your ads on your specific group travel market.

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