The added expense of trip insurance could be one of the best investments your clients make—but convincing them could be a hard sell, as many may mistakenly believe they are adequately covered through their credit cards, current health insurance, or tour provider. Educating clients is vital.
Experience can be a great teacher, but sometimes the lessons are painful. May our contributors' collective wisdom save us all a few lumps.
No group tour provider wants to hear that his or her clients aren't happy with their lodgings. Justin Shuler and Camille Sperrazza share tips for preventing dissatisfaction.
The emotions of your customers drive your profitability and customer loyalty.
Maintaining your social media presence can feel like a full-time job. In fact, for some people, it is!
