Which of these statements is true?
The concept of disruption is interesting. If you ask most business people to name a company that is known for being a disrupter, you'll hear answers like Amazon, Uber and Walmart. But you don't have to be one of these names to shake things up.
Read on to hear more from customer service and experience expert, Shep Hyken.
"Diversity is about all the ways we are similar and dissimilar," said Faye Richardson-Green, Interim Executive Director, Partners for a Racism Free Community.
As someone who has always worked in customer service, I often wonder if I pay more attention to quality customer service (or the lack thereof) than those around me.