When taking on the task of revamping your résumé, you're likely thinking of quantifiable hard skills you could add to show potential employers you're well-rounded and qualified.

I first came across this idea in the book Moments of Truth by Jan Carlzon, which I consider one of the most important books written on customer service.

Do you shy away from cameras and being the center of attention? Or do you LOVE being right in the action?

Creating employee loyalty right from the starting line can be a challenge—especially when a new person is still getting to know your organization and team members.

We've all seen those ads while scrolling on the internet that pull us in and makes us want to learn more.