Free Magazine Digital Magazine
ASAP has long been the acronym for "As Soon As Possible"—and that, of course, is true in handling a frustrated, irate customer.
One thing we all know is no one likes to be rejected. You don't—I don't—the folks next door don't. And certainly, our customers don't.
Since the inception of business, customer service has fallen into three categories: passive, average and proactive.