Customer loyalty ... This is what companies strive for, to create loyal customers.

I just returned from NTA (National Tour Association) Annual Travel Exchange in Milwaukee.

It's not easy to think about having your valuable team members leave the company, whether that's through retirement or otherwise.

There are some interview questions you've probably asked a million times over. While those questions can certainly be helpful, it also pays to incorporate some unconventional questions into your interview process.

Adjust lighting. Check! Comb hair. Check! Test microphone. Check! Shoot video. Check! Build relationship ... A work in progress!