Hero Story - Business


Don't Unintentionally Damage Your Reputation

Sure, there are times when we're beyond busy and feel like the only way to get things done is to put our heads down and get to work. However, it's vital to be sure that through it all, you're not making mistakes or overlooking things that could accidentally damage your reputation.

Take a look at a sample of the few easy things that could be done to ensure your reputation always stays a positive one.

Be on time.

There's nothing worse than someone being late for a meeting or feeling like someone is being inconsiderate of your time. Obviously, you have places to go and things to do—but so does everyone else. Of course, sometimes delays happen. Just be sure you acknowledge the reasoning for your tardiness and avoid making a habit of it.

Always follow through.

Lack of follow through can give off the message that you don't really care that much. And though you don't want your follow up to come off too strong, reaching out is always a better call than not. There's no shame in jotting down notes to remind yourself later of what needs your attention. Leaving someone hanging isn't a good look.

Stick to your word.

This one is pretty self-explanatory. Simply put, don't make promises you can't keep. Or at least if something has come up and terms must change, be sure to acknowledge what those changes are with your client so a conversation can be had and reasoning can be given. People always remember those who live by their word.

Be honest and upfront.

Have a strong moral compass, and let it guide you invariably. There's no point in mystifying anything, and clients respect and trust those they feel are giving it to them straight. If it comes out later that you didn't mention an important detail or something similar (whether accidentally or not), customer trust is likely irreparably damaged. As best you can, try to give clients the whole picture—always.

Every now and then, the ball gets dropped. It happens. But as long as you stay true to yourself and your clients, you'll always end up in a better position when the dust settles.

Written by Sarah Suydam, Managing Editor for Groups Today.


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