How to Leave an Effective Voicemail

You have ten seconds to capture your prospect’s attention over the phone—so don’t waste critical time. This is especially critical when leaving your prospect a voicemail.

Lessons from My First Travel Tradeshow

After five years working behind the scenes in the group travel industry, I finally got to step onto the stage—literally—and attend my first trade show.

Hello, Toledo and the Heartland Travel Showcase!

My Winter Interlude: Ottawa

What’s a gal to do when it’s too cold to want to do much of anything? Head to Canada’s capital, of course!

I haven’t really been a “winter person” since I—like our frigid West Michigan temperatures—was in the single digits. I enjoy winter’s beauty, but piles of icy plow, impassable streets, and other nuisances combine to make the season less than desirable. Still, a recent trip to Ottawa, Ontario, and the Outaouais region helped me regain my winter spirits. ‘Though every bit as chilly there as it was at home, the hospitality was warm and gracious.