Destination Directory

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  • Anything that can go wrong on a group tour hopefully won't, but probably will... at least once during your career.

  • Time to dive deep into group travel.

    Literally.

  • When people learn my wife and I own an outbound tour company, the reaction is always the same: "You have such a fun job!" they say—and it's true.

  • Every year, Destination DC hosts a feel-good event called "DC Loves Buses" day. This is a day where the tourism industry in Washington, D.C., comes together to thank tour bus drivers for all they do to bring group business into the city. The drivers are surprised with goodie bags and lunch, provided by our industry partners.

  • At this time in my career, I am lucky to say that I've had the opportunity to travel around the world to promote live theatre in New York. When I first started promoting Broadway to the international travel market, I was tagging along with my bosses to places such as London and Berlin. For the most part these were pretty "easy" markets to work with--there was not typically a language barrier, the people were familiar with the products, and I had seasoned professionals with decades of international travel experience to guide me.

  • To me, food service is serious stuff. Maybe it's because I love good food. Maybe it's because if I'm going to pay for the convenience of not making it myself, there's a certain level of service I expect. Regardless, I recently had two vastly different customer services experiences that dished up some "aha" moments for me in regards to the importance of empowering your staff.

  • Excel!'Tis the season to be working on New Year's resolutions, right? Most people find it easy to set a New Year's resolution—yet the tough part is following through with what you pick. It's easy to set the bar high, but what if you only had one resolution to hit? Would it be easier to achieve?

  • Route 66 sure gets a lot of hype, but have you sent groups along U.S. Route 50 lately? Probably not. In July 1986, Life magazine dubbed the Nevada portion, "The Loneliest Road in America." And yet, from rural mountain ranges to desolate deserts and miles upon miles of rich farmland, Route 50 stretches across 3,073 miles from Ocean City, Maryland to Sacramento, California. It spans 12 states and links four state capitals—offering the most complete cross-sectional journey along the United States midriff.

  • A question that I'm quite obsessed with asking successful entrepreneurs these days is: "Has your success been more about Serendipity or Strategy?" The responses have been fascinating. I'd estimate that 90 percent of the people I've asked have said that Serendipity was a bigger part of their initial success than Strategy.

  • How much time do you really spend thinking about your elevator speech? Do you have one, or more than one? How much thought have you put into it?

  • The older I get, the more difficult it is to fill out new hire paperwork. Of course, we ask for their birthday and more often we hire people who were born after I graduated from high school. Oh, yes! That makes me feel old. Tapping into the potential they can bring to your business is invaluable, however, and we must get used to it.

  • As it turns out, travel may not be all about the experience.

  • For as long as I can remember, my mornings started with Matt Lauer on the screen. One morning, when my boys were young, one looked at the screen and thought Matt was my husband. (They have the same haircut. We giggled for days over that one.) For years, Matt was a staple in our home, bringing us news and events.

  • I was attending a conference about four years ago and it was the last day of the conference in the middle of "after lunch" appointments. In between appointments, I was talking with a friend, discussing the conference—the highs and lows, and everything in between.

  • Robert Miller, Esq. is a retired New York attorney with a master's degree in tourism administration. He was recognized in Groups Today's Top 10 Next Gens feature in the January/February 2015 magazine. Here, he reflects on translating his love of NYC into great experiences for groups.

  • Could any small town in the world fathom receiving 1 million visitors in 40 days? It is not a dream, but a reality for Danzhai Wanda Town in China.

  • "Wouldn't this look better as a lake?"

    I was staring out into Yosemite Valley. Half Dome and El Capitan loomed in the distance—two natural landmarks accomplishing what I thought impossible: Make the giant sequoias gathered below look small.

    "What?" I turned to the man standing next to me.

    "A joke," he said. "Someone once thought this valley would make a great lake."

  • We are in the midst of a digital transformation. More and more, travelers use the Internet to find travel inspiration and information. They can easily book flights and hotels—now more than ever, thanks to Google. There are apps to hail transportation, book table reservations and more.

  • If you haven't yet heard of the Pokémon Go craze, all you have to do is crawl out from under your rock and take an evening stroll in your closest populated area. Immediately, you should witness groups of 20-somethings walking around, heads down, staring at their phones. In fact, Pokémon Go already has as many Daily Active Users as Twitter—and the number is still increasing!

  • United Kingdom citizens—despite their love for America as a tourist destination—lack general knowledge about the United States. A recent survey discovered that 61 percent of people from Southampton thought Washington, D.C., was the capital of Washington. A quarter of Cambridge thought Kim Kardashian's father was a former president of the United States. A quarter of citizens under the age of 25 credited the Declaration of Independence to John F. Kennedy.