It's that time of year again! Give kudos to your favorite destinations, hotels, attractions, casinos, and more in the group travel market by voting for them for the Groups Today Readers' Choice Awards.
Every year, Groups Today surveys our readers and asks about their favorite places to stay, visit, and eat, along with their favorite suppliers to use. Below are the 2014 Readers' Choice Winners and Honorable Mentions. You can read more about them in the Nov/Dec issue of Groups Today.
To me, food service is serious stuff. Maybe it's because I love good food. Maybe it's because if I'm going to pay for the convenience of not making it myself, there's a certain level of service I expect. Regardless, I recently had two vastly different customer services experiences that dished up some "aha" moments for me in regards to the importance of empowering your staff.
Robert Miller, Esq. is a retired New York attorney with a master's degree in tourism administration. He was recognized in Groups Today's Top 10 Next Gens feature in the January/February 2015 magazine. Here, he reflects on translating his love of NYC into great experiences for groups.