Destination Directory

customer service

customer service

  • Customer Emotions: Build or Break Your Profitability

    The emotions of your customers drive your profitability and customer loyalty.

  • Empower Your Employees for Improved Customer Service

    To me, food service is serious stuff. Maybe it's because I love good food. Maybe it's because if I'm going to pay for the convenience of not making it myself, there's a certain level of service I expect. Regardless, I recently had two vastly different customer services experiences that dished up some "aha" moments for me in regards to the importance of empowering your staff.

Recent Blogs

Boys Just Wanna Have Fun

As it turns out, there's not enough testosterone on the golf course. Or in pools with swim-up bars, on lounge chairs under the shade of palm trees, and in fishin' boats on serene lakes. Travel is one of the best ways for men to build meaningful relationships with their friends, but the eminent "guy getaways" and "brocations" are taking a turn toward adrenaline-fueled activities.

4 Ways to Dive Deep in Group Travel

Time to dive deep into group travel.

Literally.

13 Things That Can Go Wrong on Group Tours

Anything that can go wrong on a group tour hopefully won't, but probably will ... at least once during your career.