Destination Directory

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  • All in a Day’s Work

    When people learn my wife and I own an outbound tour company, the reaction is always the same: "You have such a fun job!" they say—and it's true.

  • Appreciation: It Goes a Long Way.

    Every year, Destination DC hosts a feel-good event called "DC Loves Buses" day. This is a day where the tourism industry in Washington, D.C., comes together to thank tour bus drivers for all they do to bring group business into the city. The drivers are surprised with goodie bags and lunch, provided by our industry partners.

  • Eating My Way Through My First Business Trip to China

    At this time in my career, I am lucky to say that I've had the opportunity to travel around the world to promote live theatre in New York. When I first started promoting Broadway to the international travel market, I was tagging along with my bosses to places such as London and Berlin. For the most part these were pretty "easy" markets to work with--there was not typically a language barrier, the people were familiar with the products, and I had seasoned professionals with decades of international travel experience to guide me.

  • Empower Your Employees for Improved Customer Service

    To me, food service is serious stuff. Maybe it's because I love good food. Maybe it's because if I'm going to pay for the convenience of not making it myself, there's a certain level of service I expect. Regardless, I recently had two vastly different customer services experiences that dished up some "aha" moments for me in regards to the importance of empowering your staff.

  • Excel! (Or, What Word Guides Your Business?)

    Excel!'Tis the season to be working on New Year's resolutions, right? Most people find it easy to set a New Year's resolution—yet the tough part is following through with what you pick. It's easy to set the bar high, but what if you only had one resolution to hit? Would it be easier to achieve?

  • Get Your Kicks on ... Route 50?

    Route 66 sure gets a lot of hype, but have you sent groups along U.S. Route 50 lately? Probably not. In July 1986, Life magazine dubbed the Nevada portion, "The Loneliest Road in America." And yet, from rural mountain ranges to desolate deserts and miles upon miles of rich farmland, Route 50 stretches across 3,073 miles from Ocean City, Maryland to Sacramento, California. It spans 12 states and links four state capitals—offering the most complete cross-sectional journey along the United States midriff.

  • How to Have Serendipitous Success

    A question that I'm quite obsessed with asking successful entrepreneurs these days is: "Has your success been more about Serendipity or Strategy?" The responses have been fascinating. I'd estimate that 90 percent of the people I've asked have said that Serendipity was a bigger part of their initial success than Strategy.

  • How’s Your Elevator Speech?

    How much time do you really spend thinking about your elevator speech? Do you have one, or more than one? How much thought have you put into it?

  • LOL, FCOL, TTYL*: Managing Millennials

    The older I get, the more difficult it is to fill out new hire paperwork. Of course, we ask for their birthday and more often we hire people who were born after I graduated from high school. Oh, yes! That makes me feel old. Tapping into the potential they can bring to your business is invaluable, however, and we must get used to it.

  • Persistence Pays Off: Turning No into Yes

    I was attending a conference about four years ago and it was the last day of the conference in the middle of "after lunch" appointments. In between appointments, I was talking with a friend, discussing the conference—the highs and lows, and everything in between.

  • Share the Love

    Robert Miller, Esq. is a retired New York attorney with a master's degree in tourism administration. He was recognized in Groups Today's Top 10 Next Gens feature in the January/February 2015 magazine. Here, he reflects on translating his love of NYC into great experiences for groups.

  • This Wouldn't Look Better as a Lake

    "Wouldn't this look better as a lake?"

    I was staring out into Yosemite Valley. Half Dome and El Capitan loomed in the distance—two natural landmarks accomplishing what I thought impossible: Make the giant sequoias gathered below look small.

    "What?" I turned to the man standing next to me.

    "A joke," he said. "Someone once thought this valley would make a great lake."

  • Tourism Industry Quick to Embrace Pokémon Go

    If you haven't yet heard of the Pokémon Go craze, all you have to do is crawl out from under your rock and take an evening stroll in your closest populated area. Immediately, you should witness groups of 20-somethings walking around, heads down, staring at their phones. In fact, Pokémon Go already has as many Daily Active Users as Twitter—and the number is still increasing!

  • Traveling Well: What to Know Before You Go

    United Kingdom citizens—despite their love for America as a tourist destination—lack general knowledge about the United States. A recent survey discovered that 61 percent of people from Southampton thought Washington, D.C., was the capital of Washington. A quarter of Cambridge thought Kim Kardashian's father was a former president of the United States. A quarter of citizens under the age of 25 credited the Declaration of Independence to John F. Kennedy.

  • Where Should Biden and Obama Go on Brocation?

    After eight years in the White House, we all know that Barack Obama and Joe Biden are BFFs (best friends foreva!). Theirs is a bromance unlike any other. And now that these two are off the clock, there's no better time for some quality bonding on vacation. Here are prime brocation destinations for our former leaders.

  • Why Voluntourism?

    Voluntourism. That is a word that we have all heard tossed around in travel circles over the past few years. I never really understood why someone would sacrifice precious vacation days and spend money to go somewhere and volunteer.

    Until I did it.

Recent Blogs

This Wouldn't Look Better as a Lake

"Wouldn't this look better as a lake?"

I was staring out into Yosemite Valley. Half Dome and El Capitan loomed in the distance—two natural landmarks accomplishing what I thought impossible: Make the giant sequoias gathered below look small.

"What?" I turned to the man standing next to me.

"A joke," he said. "Someone once thought this valley would make a great lake."

Get Your Kicks on ... Route 50?

Route 66 sure gets a lot of hype, but have you sent groups along U.S. Route 50 lately? Probably not. In July 1986, Life magazine dubbed the Nevada portion, "The Loneliest Road in America." And yet, from rural mountain ranges to desolate deserts and miles upon miles of rich farmland, Route 50 stretches across 3,073 miles from Ocean City, Maryland to Sacramento, California. It spans 12 states and links four state capitals—offering the most complete cross-sectional journey along the United States midriff.

OMG Experiences (a.k.a. Millennial Travel Trends)

Millennials are one of the largest generations in history (larger, even, than the baby boomers)—and they're entering their prime spending years. Born between 1982 and 1999, millennials were raised on the Internet, fostering a global awareness and an inherent interest in travel. But what are these young travelers looking for? The Millennial Traveler Report conducted by Expedia and Future Foundation discovered a few key generational characteristics.